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Frequently asked questions
Medical tourism refers to travelling abroad to receive medical treatment, accessing world-class healthcare at more affordable costs. NewJourney simplifies this by handling everything from medical visa invitation letters to post-treatment care, so you can focus entirely on your recovery.
NewJourney is your Medical Value Travel Facilitator (MVTF) that connects you with top hospitals and leading doctors worldwide. You can book appointments regardless of your location, and we manage all logistics to make your healthcare journey smooth and hassle-free.
We assist with doctor selection, hospital coordination, visa support, travel planning, treatment cost estimates, accommodation, language interpreters, follow-up support, and assign a dedicated Patient Relationship Manager to each patient.
We encourage you to independently review doctor profiles. For your convenience, NewJourney provides detailed doctor experience and hospital information pages to help you make informed decisions.
Absolutely. You can consult multiple experts to ensure confidence in your diagnosis and treatment plan.
Yes, NewJourney offers telemedicine consultations with top doctors so you can begin your treatment plan remotely.
Once you submit an enquiry, a dedicated Patient Relationship Manager is assigned to organise everything for you, including consultations, travel, and logistics.
Appointments can be booked directly through our platform. Your Patient Relationship Manager will coordinate with the hospital and doctor on your behalf.
A dedicated Patient Relationship Manager will be assigned to you. They will review your case, provide a treatment plan, share cost estimates, and guide you on all necessary documents so you’re fully prepared.
Yes, many countries require a medical visa. We assist with all required paperwork, including invitation letters and hospital confirmations.
Usually 3–7 working days after submitting all required documents.
Requirements vary depending on your country of origin. Your case manager will guide you through all necessary steps.
We assist in extending your visa through the appropriate authorities.
Yes, up to two attendants can apply under a Medical Attendant Visa.
Yes, we arrange airport transfers, accommodation near hospitals, interpreters, SIM cards, and more.
NewJourney provides professional translators to ensure clear communication between you and healthcare providers throughout your journey.
Yes. We ensure seamless communication by providing professional interpreters so you can focus entirely on your treatment and recovery
A maximum of 2–3 attendants are typically allowed.
Yes, partner hospitals maintain global standards (NABH and JCI accredited) in safety and hygiene.
Our platform provides detailed doctor profiles and hospital comparisons to help you choose confidently.
Your reports are reviewed by 2–3 expert doctors who create a personalized treatment plan with estimated costs.
Most patients receive a preliminary treatment plan within 48–72 hours, depending on the complexity of the case.
Yes. NewJourney offers competitive treatment plans at top hospitals, assists with insurance, and ensures cost-effective care. You’ll receive quotes from accredited NABH/JCI hospitals to choose the best option.
You’ll need medical records, test reports, ID documents, and medical history. Your Patient Relationship Manager will guide you through the exact requirements.
No, we coordinate everything remotely and provide necessary documentation for your visa.
We follow strict professional and ethical standards to ensure complete confidentiality of your medical records and personal information.
No. All costs are clearly explained upfront.
Payments can be made via wire transfer, card, or cash directly to the hospital.
Yes, we assist with insurance approvals, documentation, and claims.
We provide complete end-to-end support—from hospital selection and travel arrangements to post-treatment follow-ups. Your dedicated Patient Relationship Manager supports you throughout the journey and even after you return home.
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to better health?
We’re here to address your questions, understand your needs, and guide you to the care that suits you best.
